At Revvel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform.

Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and phone number
• Billing and payment information
• Event preferences and interests
• Profile information and preferences
• Communications with our support team

Automatic Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location information (with your consent)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

• Social media platforms (when you connect your accounts)
• Payment processors
• Event organizers
• Marketing partners

How We Use Your Information

We use your information to:

• Provide and improve our services
• Process transactions and send confirmations
• Communicate about events and platform updates
• Provide customer support
• Personalize your experience
• Analyze usage patterns and improve functionality
• Prevent fraud and ensure platform security
• Comply with legal obligations

Information Sharing and Disclosure

With Event Organizers

When you purchase tickets, we share necessary information with event organizers including your name, email, and any information required for event attendance.

With Service Providers

We share information with third-party service providers who help us operate our platform, including:

• Payment processors
• Email service providers
• Analytics services
• Cloud hosting providers
• Customer support tools

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate potential violations

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data
• Secure data transmission (SSL/TLS)
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Your Rights and Choices

Account Information

You can update your account information at any time through your profile settings.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.

Data Access and Portability

You can request access to your personal data or ask us to provide it in a portable format.

Data Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze platform usage
• Improve functionality
• Provide personalized experiences

You can manage cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@revvel.com
• Website: https://revvel.com/support